“Second Mile Service”

We all know the place. Most of us love it. Some of us have complete and utter devotion. Those of us with the highest dedication (the fanatics) will camp out in parking lots all over the U.S.A. because we just can’t get enough.
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I can write about anything having to do with giving, right? Today, I choose Chick-fil-A.
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My friend Amber and I with the owner of a new Chick-fil-A in Denver after a long, nippy night.

My friend Amber and I with the owner of a new Chick-fil-A in Denver after a long, nippy night in a tent.

I don’t doubt most know about the admirable legacy of S. Truett Cathy and his infamous restaurant chain. For one, the leaders in this company set God at the beginning and look to him throughout undertakings. They hold true to this standard and it’s even gotten them into a bit of trouble. Still, they remain fixed to their Biblical convictions. Additionally, Chick-fil-A is closed on Sundays. Don’t say you haven’t done it. Don’t say you haven’t driven there only to find a desolate parking lot, unable to satisfy that hankering for a box of nuggets with waffle fries and polynesian sauce. I used to think their decision to keep the doors closed on Sundays was pretty cool. After studying a bit about covenants not too long ago, I find this even more honorable. There are plenty of other observations I can make about the eatery. The final one I will mention is their incessant generosity.
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I used to work for Chick-fil-A…at the Bear, Delaware location to be precise! I was the opening supervisor (goodness, those mornings were early)! I stayed through to the afternoons assisting with large outgoing sales in the catering department. Admittedly, the job was hard…probably my most difficult to date. The place was simply so busy! But the short period I served with Adam Marcus and the exceptional team members in Bear proved to be one of the biggest blessings. Undoubtedly, I often got wrapped up in the minuscule tasks such as assembling the Ice Dream machine and taking phone orders from doctor’s offices. However, I distinctly recall moments of knowing why my company existed and how critical it was to uphold the standard of kindness and generosity.
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Work day, 22nd birthday.

Work day, 22nd birthday.

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My days spent at Chick-fil-A often astounded me. How could they possibly afford to give away so many free meals? My boss saw to it that every homeless person who entered received food. Often, we would give away free meals “just because.” Those in uniform payed no more than a few dollars. Free breakfast mornings ran ramped. Most nights, the dining room was occupied with fundraisers for charities and community groups.
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We were taught to “go the second mile.” Once you see the effects of “second mile service,” it’s impossible to imagine doing life in any other way. It was incredible to see team members change on the inside for the better because they were held to the standard of going farther than the norm.
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The company is blessed and growing at an epic rate because they are giving freely. It’s a continuous cycle, the greatest kind to be tangled up in.
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“A generous person will prosper; whoever refreshes others will be refreshed.” – Proverbs 11:25
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I remember a staff devotional in which this verse was the focal point. I remember picturing myself handing a sweet tea to a guest. I remember trying to see my job as something more than meeting the physical needs of people. I love that I was able to learn about Truth on the job. I love that I discovered the gift of giving while serving chicken sandwiches.
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It was my pleasure.
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This video was produced while I was working for the company. Every once in a while, I go back and watch it for renewed perspective. It’s totally worth a watch!
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2 thoughts on ““Second Mile Service”

  1. Thanks Marissa! Such a nice perspective on a business I already love. The video was beautiful, too. During the 2 years I was unemployed, our local Chic-fil-A’s Tuesday Night Family Nights/Kids Eat Free was the one special treat I could offer to my kids. For a few bucks, we were given a very special evening!
    We enjoyed it so much, then, that now that we can afford it, we visit the Family Nights almost weekly.
    I ❤ Chic-Fil-A!!!!

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